Terms & Conditions

These terms govern any quote, work or contract between Heatrite Plumbing & Heating ("we", "us") and you ("the customer"). By engaging us you agree to them. They sit alongside, and do not affect, your statutory consumer rights.

Written quotes are fixed for 30 days unless stated otherwise. Verbal estimates are indicative only. Any variation requested on site is agreed in writing, usually by message, before the work is carried out.

Time slots are booked in good faith. We'll let you know promptly if an earlier emergency forces a re-schedule. The customer is responsible for safe access to the property and the location of the work.

For domestic jobs, payment is due on completion unless agreed otherwise. Larger installations may require a deposit and stage payments as set out in the quote. Commercial customers are invoiced on 14-day terms unless agreed otherwise.

You may cancel any quoted work up to 24 hours before the booked start with no charge. Cancellations after that point may incur a callout fee to cover lost time and any parts already ordered.

All workmanship is guaranteed for 12 months from completion. Manufacturer warranties on supplied parts and boilers apply separately and are passed through to you in full. The guarantee does not cover damage caused by misuse, third-party intervention or system contamination.

We are fully insured for public and product liability. Our liability for any one job is limited to the value of that job, except where the law does not permit such limitation (for example, death or personal injury caused by negligence).

All gas work is carried out by Gas Safe registered engineers and notified to Building Control where required. Landlord CP12 certificates are issued on completion.

If something isn't right, tell us, we'll put it right. Email info@heatrite.uk or call 07584 076105. We aim to acknowledge complaints within 2 working days.

These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts.