Privacy Policy

This site is operated by Heatrite Plumbing & Heating (Company No. 15149175), registered at 17 Manor Rd, London Colney, St Albans AL2 1PN, United Kingdom. We are the data controller for personal information you submit through this website.

When you contact us via the form, phone or email we collect your name, contact details, postcode and the details of the work you've described. We may also collect technical data (IP address, browser type, pages viewed) to keep the site secure and improve it.

• To respond to your enquiry and provide a quote or service
• To send you job updates, invoices and service reminders
• To meet our legal obligations (Gas Safe records, accounting)
• To improve the website and our service quality

We never sell your data. We share it only where necessary, for example with payment processors, our accountants, or Gas Safe Register where required by law. All processors operate under appropriate data-protection agreements.

Enquiry data is kept for up to 24 months. Customer records (jobs, invoices, certificates) are kept for at least 7 years to meet HMRC and Gas Safe requirements.

You can ask us to access, correct or delete your personal data, restrict processing, or object to it. To exercise any right, email info@heatrite.uk. You also have the right to complain to the ICO at ico.org.uk.

We use a minimal set of cookies for basic site functionality and anonymous analytics. We do not use advertising or cross-site tracking cookies.

Questions about this policy? Email info@heatrite.uk or call 07584 076105.